Terms of Service

These Terms of Service govern your access to and use of Bartome's website, applications and booking services. “Bartome,” “we,” “us” and “our” refer to the Bartome service. By using Bartome, creating an account or requesting a booking, you agree to these Terms.

1. The Bartome service

Bartome provides technology, booking, payment, communication and support tools that help guests arrange private-event bartending services with service providers. The provider shown on a booking is responsible for delivering the professional services described in that booking. Bartome may establish service standards, review providers and support transactions, but does not guarantee that every request will be accepted.

2. Eligibility and accounts

You must be at least 18 years old and legally capable of entering a contract to use Bartome. You are responsible for accurate account information, protecting your credentials and all activity performed through your account. When you request a booking without signing in, we automatically create a Bartome account using the name, email and phone number you provide so you can track your booking and messages. Alcohol may only be purchased, possessed or consumed by persons legally permitted to do so.

3. Booking requests and confirmation

Submitting a request does not create a confirmed booking. Your payment method may be authorized for the displayed total when you submit the request. You are charged only after the request is approved and the payment is successfully captured. A booking is confirmed only when Bartome displays a confirmed-and-paid status and sends confirmation. If a request is declined, expires or cannot be fulfilled, the authorization will be voided or released. Your bank may take additional time to remove a pending authorization.

By selecting Request to Book with a new card, you authorize our payment processor to securely save that card to your Bartome account for future bookings you request. Bartome stores only a payment method identifier, card brand, last four digits and expiry, never the complete card number or security code. There are no recurring or unsolicited charges: each future booking requires your request and displays its amount before authorization. For each request, you authorize a hold for the displayed total and a single charge when the provider approves, even if you are no longer on the site. Declined or expired requests release the hold; cancellation and refunds follow the policy accepted with that booking. Remove a saved card at any time in Account → Payment methods; removal does not cancel an existing authorization or booking. One-time pay-later methods are not saved.

4. Prices, fees and taxes

Before submitting a request, Bartome displays the service price, selected extras, guest service fee, applicable taxes and estimated total. The final authorized amount shown at checkout governs the booking. Providers pay Bartome a commission under their separate provider agreement. Bartome may change fees for future bookings, but changes do not modify a previously authorized or confirmed booking.

5. Guest responsibilities

Guests must provide complete and accurate event information, including date, time, location, guest count, access instructions and service requirements. Guests are responsible for a lawful, safe and reasonably accessible event environment. Unless the booking expressly states otherwise, the guest supplies all alcohol. Guests must prevent service to minors and must not pressure a provider to serve a person who is underage, intoxicated, threatening or unsafe.

The provider may refuse or stop service when reasonably necessary to comply with law, protect safety or prevent irresponsible alcohol service. A safety-related refusal does not automatically entitle the guest to a refund.

6. Event access and property

The guest must obtain necessary permission to use the event location and must disclose parking, loading, security, marina, building, venue or access restrictions. The guest is responsible for damage caused by the guest or the guest's attendees, except to the extent caused by the negligence or misconduct of Bartome or the provider.

7. Extras and changes

Extras are limited to the quantities and scope stated in the booking. Material changes to guest count, time, address, menu or equipment may require a revised price and provider approval. An unapproved change is not binding on Bartome or the provider.

8. Cancellations and refunds

Cancellations follow the policy displayed on the provider listing and saved with the booking. The saved booking policy controls if the public policy later changes. Approved refunds are returned to the original payment method. Processing time depends on the payment provider and financial institution. If a provider or Bartome cancels and no reasonable replacement is accepted by the guest, the guest receives a full refund of amounts paid for the cancelled service.

9. Communications and off-platform activity

Booking communications and payment arrangements must remain on Bartome. Users may not circumvent Bartome's fees, solicit off-platform payment for a Bartome-introduced booking, misuse another person's information or use the platform for unlawful, fraudulent or abusive conduct.

By creating a request, you consent to transactional communications needed to administer it. Marketing communications require separate consent where required and can be opted out of without affecting transactional messages.

10. Payment disputes and chargebacks

Contact Bartome before initiating a chargeback so we can investigate and attempt to resolve the issue. Fraudulent or abusive disputes may result in account restriction and recovery of amounts lawfully owed. Nothing in this section limits non-waivable consumer rights.

11. Reviews

Reviews must reflect genuine experiences and may not contain unlawful, threatening, discriminatory, deceptive or irrelevant content. Bartome may remove content that violates these Terms but is not required to publish every review.

12. Service availability

Bartome does not guarantee uninterrupted platform access or provider availability. We may modify, suspend or discontinue features when reasonably necessary. We are not responsible for delays caused by events outside reasonable control, including severe weather, government restrictions, venue closures, utility failures or transportation disruptions.

13. Disclaimers and limitation of liability

To the maximum extent permitted by law, Bartome is provided on an “as is” and “as available” basis. Bartome is not liable for indirect, incidental, special, exemplary or consequential damages. For claims arising from a specific booking, Bartome's aggregate liability will not exceed the amount paid to Bartome for that booking, except where applicable law does not permit that limitation.

Nothing in these Terms excludes liability that cannot legally be excluded.

14. Suspension and termination

Bartome may restrict or terminate access for fraud, unsafe conduct, unlawful activity, payment abuse, repeated cancellations, harassment, fee circumvention or material violation of these Terms. Users may stop using Bartome at any time, subject to obligations attached to existing bookings.

15. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Subject to applicable consumer law, disputes will be brought in the state or federal courts located in Miami-Dade County, Florida.

16. Changes

We may update these Terms. The updated version applies prospectively from the stated effective date. Material changes will be communicated when required.

17. Contact

Questions about these Terms may be sent to info@bartome.com.