Privacy Policy

This Privacy Policy explains how Bartome collects, uses, discloses and retains information when you use our website, account, booking, messaging and support services.

Information we collect

We may collect your name, email address, telephone number, account credentials, event address, event details, guest count, preferences, communications, booking history, payment and refund metadata, device and browser information, approximate location, IP address, referral information, marketing attribution data and support requests.

Payment information is processed by our payment provider. Bartome does not store complete card numbers or CVV values.

How we use information

We use information to provide accounts and bookings; match guests and providers; authorize, capture and refund payments; calculate provider payouts; enable messaging; prevent fraud and abuse; deliver transactional communications; provide support; maintain security; comply with law; analyze and improve the service; and, with appropriate consent, deliver marketing and measure advertising.

How information is disclosed

We disclose booking information to the provider selected for an event. We may disclose information to payment processors, hosting and database providers, email and SMS vendors, analytics and advertising providers, fraud-prevention vendors, professional advisers and government authorities where legally required. Vendors may use information only for authorized services and subject to their contractual and legal obligations.

Bartome does not sell personal information for money. If advertising technology is considered “sharing” or “targeted advertising” under an applicable privacy law, we will provide any controls required by that law.

Cookies and similar technology

Bartome may use necessary cookies for authentication, security, preferences and booking functionality. With appropriate notice or consent, we may use analytics and advertising technology to understand performance, attribute bookings and improve marketing. Browser settings may limit some cookies, but disabling necessary technology can prevent features from working.

Retention

We retain account, booking, payment, tax, dispute and support information for as long as reasonably necessary for the purposes described above, including legal, accounting, fraud-prevention and contractual obligations. Different categories may have different retention periods.

Security

We use reasonable administrative, technical and organizational safeguards. No system can guarantee absolute security. Users are responsible for protecting their credentials and promptly reporting suspected unauthorized activity.

Your choices and rights

You may update certain account information through your profile. You may opt out of marketing email or SMS using the instructions provided while continuing to receive required transactional communications. Depending on applicable law, you may request access, correction, deletion or a copy of personal information, or object to certain processing. We may verify your identity before acting on a request and may retain information when legally permitted or required.

Requests may be sent to info@bartome.com.

Children's privacy

Bartome is not directed to children under 18, and we do not knowingly collect personal information from children for independent use of the service.

Third-party services

Bartome may link to or integrate with third-party services. Their independent privacy policies govern their own processing.

Changes

We may update this Policy. The revised version will show a new last-updated date, and material changes will be communicated where required.

Contact

Privacy questions and requests may be sent to info@bartome.com.